Overview
Senior Business Analyst
We have a fantastic opportunity for an experienced and professional Senior Business Analyst with a background working with working knowledge of airline booking tools, Travelport or other GDS systems to join a highly skilled team based in Manchester.
Previous BA experience at Senior level, managing a team and delivering business system and process change is essential.
Role
* The Senior Business Analyst is responsible for managing the analysis function and being a Subject Matter Expert, defining and owning the capabilities of the business systems.
* This position manages a small team of Business Analysts and works closely with technical stakeholders and colleagues in capturing as-is and proposed changes to processes and systems and supporting them through to realising business case benefits.
* The role of Senior Business Analyst provides governance and oversight across a portfolio of complex initiatives spanning one or more lines of business across various business units.
Essential functions of the job
* Be the go-to expert for software platforms, product sets and business system capabilities.
* Seek solutions and address deficiencies in a product, process or knowledge and manage delivery into production and live use for business across all regional offices.
* Define and develop capabilities of an existing product or process in live operation.
* Capture and transform business requirements into technical solutions using appropriate techniques such as Use Cases, User Stories, UML diagrams and other artefacts.
* Test new functionality as defined and developed with individual and/or instrumental involvement.
* Analyse APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services etc.
* Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems.
* Demonstrate and present product and resolution ideas both internally and externally to existing/potential clients, supplier partners or third-party providers.
* Supply visibility of product or process changes, ensuring awareness and clear requirements for technical teams to work to.
* Provide assistance, support and guidance to all appropriate personnel for business and technical system requirements.
* Drive and support feasibility studies, vendor selections and proposals for stakeholder evaluation.
* Assist in defining the success criteria of any given initiative and report on the actual realised benefits.
* Oversee governance across a portfolio of complex initiatives, spanning multiple global divisions and regions, ensuring alignment to company strategic objectives.
* Identify how proposed solutions will address business goals while maintaining adherence to Travel industry rules and best practice.
* Prepare progress reports, proposals, requirement documentation and presentations for various audiences such as project teams, sponsors, CTO and relevant stakeholders.
* Establish analysis practices, policies, templates, tools and partnerships to meet and mature business needs and capabilities specific to the company.
* Manage a small team of Business Analysts including general day-to-day people management, coaching and mentoring, motivation and supervision, workload distribution, performance, appraisals, absence etc.
Other responsibilities of the job
* Manage the lifecycle of small change, enabling continuous improvements to be made to processes and systems with minimal disruption to the business.
* Keep up-to-date and familiar with industry standards and trends.
* Perform other duties as may be assigned from time to time.
Education, experience and skills
* Education to Degree level or higher
* In lieu of education: equivalent combination of education and directly related experience
* Previous BA experience at Senior level, managing a team and delivering business system and process change.
* Working knowledge of airline booking tools, Travelport or other GDS systems.
* Working knowledge in commercial IT/software delivery, and airline or general travel industry experience.
* Track record of working successfully in a fast-paced environment and collaborating across multiple business areas to achieve common organisation objectives.
* Track record of producing effective technical and non-technical documentation.
* Demonstrated understanding of common interfacing and integration technologies and standards.
* Demonstrated understanding of UML and other common modelling languages and tools
* Competent user of Microsoft Office 365 and collaboration tools.
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