The Opportunity
The Brownsword Group have
created arguably the most iconic collection of historic countryside and city
centre hotels, all wonderful properties set within beautiful grounds and
cities, all with their own stories to share. Generosity, quality and welcoming
hospitality is what they do very well. Being exceptional hoteliers has been the
core of the operation, creating a successful hospitality business.
Role: We are recruiting
for a Group Head of Learning and Development to join our group of 14 hotels located across the UK, with a headcount of approximately 525 people. Initially
reporting to the CEO, and working closely with the group HR team, the role will
focus on identifying, developing and implementing the group learning
& development (L&D) strategy, whilst folding this into the overall HR/
people strategy for our hotels. Importantly, whilst focussing on strategy, the
role will also involve hands-on training delivery and management and
facilitation of external training through existing and new partners.
Location: This role is based from our
central office in the beautiful heritage city of Bath, although regular travel
to our hotels will be a key part of this position (you will need your own
transport for travel; we will cover your travel expenses and you can stay at
the properties you visit). Our central support team for Andrew Brownsword Hotels and ABode hotels work out of our beautiful town house office in central Bath, as well as working remotely from our properties across the UK when needed.
Our stunning office in the heart of Bath is a great location to work from, as well as to collaborate with the hotel central support team and wider group businesses, which are all based under one roof.
Hours: Full time, Monday to
Friday.
What you'll be doing:
* Identify learning needs for
the hotel group and create an L&D strategy that addresses those needs.
* Produce and continually
develop a learning framework that is accessible to all levels of the
business and provide clear pathways for learning and progression for all
roles.
* Create and develop the
training content and material to be used across the business, making sure
it is always relevant, engaging and on trend, whilst in keeping with our
agreed standards & values.
* Ensure that our agreed
behaviours, skills and competencies are trained and coached across the
business.
* Continually assess the
effectiveness of training and coaching delivered across the group,
adjusting course where needed.
* Be responsible for the
on-going management and successful implementation of the group’s Learning
Management System (LMS), including keeping our training structures
relevant and up to date.
* Produce and successfully
implement development programmes across the hotel group.
* Manage the hotel group’s
apprentice levy fund, making sure we always utilise this to develop our
teams.
* Maximise partnerships with
selected schools, colleges, and universities so that we foster positive
relationships and produce an ongoing pipeline of great people for our
properties.
* Produce regular reports and
updates on the training function for the group.
* Be part of the wider people
team, helping to support with people initiatives and challenges across the
hotel group, including employee relations cases, from time to
time.
What you'll need:
* Previous experience in an
L&D role with considerable knowledge of hospitality operations and
people & culture practices.
* Training qualifications may
be helpful- but not essential.
* The understanding of
statutory training requirements as well as best practise approaches to all
areas of L&D.
* Capability to deliver
statutory and qualification-based training, as part of internal training
centre through Highfield or other accredited suppliers.
* Effective ability to train,
motivate, coach, and develop others, both within and groups and one to one
settings.
* To be commercially aware
and manage L&D activity accordingly.
* The ability to design and
deliver interactive, inspiring training sessions that consider all
learning styles.
* To be tech and data savvy,
confident with online digital platforms, with experience in managing a
Learning Management System (LMS).
* To be happy to travel for
work regularly, including overnight stays (at our hotels) when needed.
* Self-confidence, energy,
enthusiasm.
* Great attention to detail
and excellent written communication.
To say thank you, we have many
perks:
* Company
laptop and phone
* Private
Pension and Healthcare
* Access to
the Central Support Management bonus scheme
* Working
from a newly developed office in Central Bath with regular team get
togethers
* Treat
yourself once in a while with lots of retail and hospitality perks through
our Perkbox platform.
* Excellent
discounts across our family of hotels – you will be entitled to 25% off
food & beverage in our hotels plus we offer an amazing staff rate of
£25 B&B per person across the group & your friends and family get
special rates too.
* We
understand it’s OK not to be OK, so we offer an externally run
confidential helpline for any support you require about anything you might
need as part of our Employee Assistance Programme.
* Everyone
can learn and develop - our development pathways are unique to us and are
the best in the business.
* We
provide lots of opportunities for you to develop yourself and your own
specific skillset, in your own time.
* We like
to say a special thank you for every year you are with us - our milestone
awards include Champagne, afternoon tea, or dinner for you and someone
special. When you reach the big milestones, you receive extra special
gifts on top like longer hotel stays, extra days off and a unique gift
especially chosen for you
About our family of hotels
We bring a family of hotels
together under one roof, ready to welcome guests with open arms, warm hearts
and experiences that are simply memorable.
Each of our hotels are unique,
individual, and quirky in personality. Quality is fundamental to everything we
do, and it is the simple things that matter. We believe everyone should feel
included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in
very special locations, from the award winning Gidleigh Park in Devon, the
900-year-old Amberley Castle to our cool city centre Abode Manchester set in a
19th century textile factory, two minutes from Piccadilly train station – to
see the whole group, take a look here www.brownswordhotels.co.uk
One click apply to become
part of our family that works hard & plays hard too, inspires and supports
each other and has a load of fun along the way.