Primary Responsibilities
The following are the core responsibilities of the Medical Secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
· Typing letters, reports and associated documentation as required
· Liaising with external agencies such as hospitals and community services,
ensuring referrals are processed efficiently
· Manage all enquires in an effective manner
· Maintain an accurate referrals database
· Process calling letters as requested
· Scanning of patient related documentation and attaching scanned documents to
patient's healthcare records
· Input data into the patient's healthcare records as necessary
· Process referrals using the electronic referral system (ERS)
· Process requests for information i.e. SAR, insurance / solicitor's letters and DVLA
forms
· Process patient letter requests and invoice for private work accordingly
· Answer incoming phone calls, transferring calls or dealing with the callers request
appropriately
· Manage all administrative queries as necessary
· Carry out system searches as requested
· Maintain a clean, tidy, effective working area at all times
· Support all clinical staff with general administrative tasks as requested
· Undertake new staff training
The person specification for this role is detailed below.
Person Specification – Medical Secretary
Experience
Experience of working with the general public - Essential
Experience of administrative /Receptionist - Essential
Experience of working in a health care setting - Essential
Skills
Excellent communication skills (written and oral) - Essential
Strong IT skills - Essential
Clear, polite telephone manner - Essential
Competent in the use of Office and Outlook - Essential
Systmone -Desirable
Effective time management (Planning & Organising) - Essential
Ability to work as a team member and autonomously - Essential
Good interpersonal skills - Essential
Problem solving & analytical skills - Essential
Ability to follow policy and procedure - Essential
Personal Qualities
Polite and confident - Essential
Flexible and cooperative - Essential
Motivated - Essential
Forward thinker - Essential
High levels of integrity and loyalty - Essential
Sensitive and empathetic in distressing situations - Essential
Ability to work under pressure - Essential
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* On-site parking
Work Location: In person