Job Description
How you’ll make an impact
* Develop a solid, trusting and mutually beneficial relationship between the client and Sign Solutions
* Daily interactions with public and private sector clients
* Develop a complete understanding of the client’s needs and provide solutions
* Respond in a timely manner and provide outstanding customer service
* Manage communications between the client and internal teams
* Analyse client data to improve access to services for the client and drive increased accessibility and inclusion
* Meet client specific and organisational specific deliverables/targets according to proposed timelines.
* Implementation, nurturing and renewal of contracts
* Growth of client accounts and service lines consumed
* Conversion of clients to contribute towards ESG and Net zero targets
* Deliver extensive knowledge of all service lines
* Drive and lead commercial negotiations
* Advanced and accurate reporting for the executive team and board
* Informative MI for clients
* Implementation and re-implementation to support contracted clients awareness
* Drive value added conversations
Experience you’ll bring
* Previous experience in client management at a strategic level
* Willingness to travel
* Understanding or willingness to understand technology and environmental benefits
* Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
* Ability to develop an in-depth understanding of the client and their operational needs and challenges
* Able to analyse data and sales statistics and translate results into better solutions and customer service
* Able to multitask, prioritise and manage time efficiently
* Goal-oriented, organised team player
* Self-motivated and self- directed
* Strong strategic verbal and written communications skills
* Strong problem solving capabilities
* Experience of Power BI and dynamic client reporting
* Team player
* Resilience and adaptability in a dynamic and competitive market environment
Qualifications
Previous experience in client management at a strategic level
Additional Information
Salary & Benefits
* Salary dependant on experience range 30k to 40k
* Target related bonus
* 37.5 hour week Monday - Friday
* Hybrid working
* 20-25 days holiday plus bank holidays
* Pension scheme
* Attendance bonus
* Health and Wellbeing schemes
* Worcestershire Works Well health and wellbeing level 1 accreditation
* Policies to include Mental Health, Menopause and more
* Access to mental health specialist support
* Birthday celebrations/gifts
* Employee Assistance Programme
* Discounts and perks platform
* Team events
* Training
* 1 paid volunteering day per year
* Occupational Sick Pay (OSP) and (SSP)
* Work for an established company with 25 years in the industry
* Supportive and flexible employer
* Disability confident leader
* Real Living Wage Employer