37 hours per week
Fixed Term until 31st March 2027
About the role:
We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies.
You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.
You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.
About you:
We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.
Full training will be given within a supportive team.
Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.
The successful candidate will also be subject to a satisfactory Enhanced DBS check.
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
MBITIOUS FOR ALL - We are one team, aiming high for our customers.
ENUINE – We are authentic and encourage everyone to be themselves.
WAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.
AKE THE DIFFERENCE – we are proactive and strive to make a positive impact.
FFECTIVE – We are professional and can be relied on to achieve consistently good results.