Customer Service Staff
Contract – Permanent
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
Not your average role….
As a Customer Service member of staff this exciting opportunity will involve you in the sale of tickets and other rail service products, providing customers with information and assistance. Maintenance / cleaning of station environments, including platforms, waiting areas and toilets, ensuring that the station conforms to the Service Quality Incentive Regime requirements. Train dispatch duties, ensuring that trains leave the station safely and punctually.
What you bring
* Highly motivated, flexible, and customer-focused.
* An effective communicator who works well under pressure.
* A reliable team player with the ability to use initiative when required.
* Punctual and have basic numeracy skills, with prior experience in customer assistance.
* Knowledge of railway geography is desirable, and a Customer Service SVQ would be advantageous.
What we offer you
ScotRail offer an excellent rewards package including:
* Contributory Final Salary Pension scheme.
* Free and reduced rate rail travel for you and your family.
* Generous holiday allowance.
* Enhanced company sick pay and family leave including maternity, paternity and adoption.
* Life Insurance cover for 4 x annual salary.
* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Salary
Training salary: £22,944 per annum, pro-rata.
Qualified salary: £30,843 per annum, pro-rata.
Hours of Work: Follows a 6-week diagram.
0730 – 1525
1000 – 1700
1610 – 2310
2310 – 0610
A week rest day relief
A week General Purpose Relief
The job-share works 2 days one week, 3 days the next, with booked Sundays and includes nightshift.
Selection Process
Selection process: Candidates short-listed will be invited to complete on- line assessment and attend an assessment centre. Following assessment successful candidates will be invited to attend a competency-based interview. The final stage for successful candidates will be a medical examination and drug & alcohol screening. Training initially involves a 2-day virtual induction Training Programme.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Equal Opportunities
ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse background.