Job Summary
We are seeking a dedicated and experienced Front of House Supervisor to join our dynamic team. The ideal candidate will play a pivotal role in ensuring exceptional service delivery and maintaining high standards of hospitality within our establishment. This position requires a strong background in culinary operations, food safety, and customer service, making it essential for candidates to possess a passion for the hospitality industry.
Duties
* Oversee daily front of house operations, ensuring a seamless experience for guests.
* Train and manage staff in bartending, and overall service etiquette.
* Ensure compliance with food safety regulations and maintain cleanliness in all areas of the establishment.
* Assist in the preparation and presentation of food items, collaborating closely with the kitchen team.
* Handle guest inquiries and complaints professionally, striving to exceed customer expectations.
* Coordinate with kitchen staff to ensure timely food production and delivery.
* Monitor inventory levels and assist in ordering supplies as necessary.
* Foster a positive working environment that encourages teamwork and collaboration among staff.
Skills
* Proven experience in a supervisory role within the hospitality sector, preferably in a pub or restaurant setting.
* Strong skills and knowledge of food preparation techniques and safety standards.
* Excellent bartending skills with an understanding of beverage service.
* Exceptional communication and interpersonal skills to engage effectively with both guests and staff.
* Previous supervisory experience and ability to provide staff training essential.
* Ability to multitask in a fast-paced environment while maintaining attention to detail.
* A proactive approach to problem-solving with the ability to remain calm under pressure.
* Familiarity with food production processes and kitchen operations is highly desirable.
* Previous experience of the Marstons operational systems an advantage.
If you are passionate about delivering outstanding service and have the skills necessary to lead a team effectively, we invite you to apply for this exciting opportunity as our Front of House Supervisor.
Job Types: Full-time, Part-time, Permanent
Pay: £10.10-£12.50 per hour
Expected hours: 12 – 36 per week
Benefits:
* Free parking
* On-site parking
Application question(s):
* What do you think are the 5 most important requirements for the perfect applicant for this role?
Experience:
* Supervisory: 1 year (required)
* Bartending: 1 year (required)
Work Location: In person
Reference ID: Front of House supervisor - Hospitality