A leading rental property developer who specialises in the refurbishment of build to rent properties are looking to appoint a Maintenance & Aftercare Manager to oversee their aftercare department in managing tenants defect period following their move in.
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Duties include:
Working hours will be Monday - Friday, 8am - 5pm, based out of their office in Chelmsford and visiting their new build sites.
Lead and manage the Aftercare department, ensure effective and efficient operations.
Oversee and manage the aftercare process to ensure an excellent customer experience after move-in.
Go through the defects, warranties, and repair timelines with customers and manage their expectation.
Overseeing maintenance tasks, supervising staff, and managing contractors to ensure properties are well-maintained and tenants' needs are met.
Involved in refreshes on properties being relet.
Budget management, ensuring all spend is accurate and justified.
Manage complaints and be the main point of contact when these are escalated within the Development team.
Log, track and co-ordinate reported defects within the DLP. Maintaining accurate records of all interactions on relevant systems.
Work closely with contractors organising meeting to make sure defects are being properly managed.
Produce regular reports on aftercare performance, defect trends, and recurring issues.
Report and monitor key performance indicators such as response times, resolution times, and customer satisfaction.
Contribute to initiatives that improve customer experience and reduce warranty claims.
Keep up with latest industry changes and legislation.
Implement new systems within the department and embed the processes.
Conduct inspections on newly constructed properties to quality check these ensuring good property marketing.
Conduct home visits assess, review and discuss defects or complaints made by customers in more detail and bring them to a satisfactory resolution.
Requirements:
Strong knowledge of new-build housing construction, materials, and defects.
Excellent communication and conflict-resolution skills.
Customer-focused with a professional manner.
Ability to manage contractors and hold them accountable for quality and timeliness.
Good IT skills (CRM systems, MS Office, snagging/defects software).
Strong organisational skills, able to manage multiple cases simultaneously.
People management skills and experience with the ability to develop a team.
Full driving licence and access to own vehicle.
What they're offering:
£40k - £45k + £4k Car allowance
27 days holidays + bank holidays + birthday off
Pension scheme
Life insurance (4x annual salary)
Private medical insurance
If you are interested in the Maintenance & Aftercare Manager role and would like to apply, please contact Maisie at Fawkes & Reece Bolton, or send your application via the link below.
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