Overview
We are looking for an enthusiastic and organized individual to join our team as a Receptionist at our GP surgery. Using EMIS, you will be the first point of contact for patients, handling appointments, telephone inquiries, and prescription requests while ensuring accurate record-keeping and smooth communication. This role is ideal for someone with excellent customer service skills, attention to detail, and experience in a busy healthcare environment. Familiarity with EMIS is highly desirable. Be part of a supportive team making a difference in patient care!
Main duties
* Managing patient correspondence, referrals, and documentation
* Maintaining accurate patient records using EMIS Web
* Overseeing site administration tasks to ensure the smooth daily operation of the surgery including reception management
* Liaising with patients, healthcare professionals, and other services
* Using Docman for scanning and summarizing medical records
About us
St Nicolas is a branch of Station street surgery. We are in process of building a strong team that can grow and work together for years to come. Station street surgery is a well developed team with a continuing expanding workforce which requires a new team member with a flexible approach to providing outstanding patient care.
Job responsibilities
* Managing patient correspondence, referrals, and documentation
* Maintaining accurate patient records using EMIS Web
* Overseeing site administration tasks to ensure the smooth daily operation of the surgery including reception management
* Liaising with patients, healthcare professionals, and other services
* Using Docman for scanning and summarizing medical records
Person Specification
Experience
* Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
* Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
* Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
* IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
* NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.
* Experience with CQC Requirements: Knowledge of Care Quality Commission (CQC) standards and the ability to ensure compliance within the practice.
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