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B&Q Customer Advisor Apprenticeship
Apply From: 16/04/2025
Learning Provider
Delivered by LIFETIME TRAINING GROUP LIMITED
Employer
B&Q - Croydon
Vacancy Description
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
1. Actively approach your customers, engaging with them naturally
2. Understand customer needs and provide appropriate solutions
3. Work with colleagues across the store to help and support them
4. Turn negative customer situations into positive outcomes
5. Encourage customer feedback, share it with managers and use it to improve service
6. Utilise all available tools and systems to maximise sales
7. Have a full understanding of the processes relevant to your role and store
8. Take personal responsibility for operating in a safe and legally compliant way
9. Adhere to all policies & procedures relevant to your role
10. You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
* UK Notional hourly rate £13.78
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistant Programme
* Shopping discounts
* Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Key Details
Vacancy Title
B&Q Customer Advisor Apprenticeship
Employer Description
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
Vacancy Location
Hesterman Way CR0 4YA
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000315458
Key Dates
Apply From
16/04/2025
Closing Date For Applications
2025-05-13 11:59:59
Interview Begin From
Possible Start Date
2025-05-19 12:00:00
Training
Training to be Provided
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Learning Provider
LIFETIME TRAINING GROUP LIMITED
Skills Required
Team Working, Organisation Skills
Apply Now
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