Job Description - People Solutions – Colleague Experience Specialist (16020)
Job Description
People Solutions – Colleague Experience Specialist ( 16020 )
Description
People Solutions – Colleague Experience Specialist - Fixed Term Contract
Luton
What you'll be doing
As the People Solutions – Colleague Experience Specialist, you’ll play a key role in making our HR systems and processes simple, clear, and user-friendly—especially within Workday. You’ll lead the creation and upkeep of colleague-facing content such as help text, knowledge articles, and system announcements, ensuring everything is accurate, timely, and easy to understand. Sitting at the crossroads of systems, change, and communications, you’ll work closely with process owners, HR experts, IT, and internal comms to identify pain points and make continuous improvements that help colleagues self-serve with confidence. You’ll bring a user-focused lens to everything you do, making sure the experience is intuitive and aligned with our policies and legal requirements across Europe. In the early months, a big part of your focus will be supporting Project Nexus, helping shape the future colleague experience with clarity and impact at the heart of every message and process.
Requirements of the Role
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What you need to do the role
To succeed in this role, you'll need a strong ability to create and manage clear, helpful content that supports colleague self-service across HR systems like Workday. A user-focused mindset is essential—you’ll be expected to champion intuitive, inclusive design and ensure content is aligned with colleague needs. You’ll work closely with stakeholders across HR, IT, Legal, and Communications to understand business goals and translate them into practical improvements. Strong communication skills are key, as is the ability to explain complex processes in simple, accessible language. You should have a good understanding of HR policy and European employment law to ensure content remains accurate and compliant, and be able to balance multiple priorities effectively while maintaining high attention to detail. Using feedback and system data to inform improvements will be part of your approach, alongside applying user journeys and personas to shape better processes. Experience in fast-paced, customer-centric environments like the airline industry and a working knowledge of Workday are valuable, as is a proactive, collaborative attitude and a clear commitment to quality, clarity, and continuous improvement.
What we offer in return
* Up to 20% bonus
* 25 days holiday – Pro-Rated
* BAYE, SAYE & Performance share schemes
* Life Assurance
* Flexible benefits package
* Excellent staff travel benefits
Location & Hours of Works
This full-time role will be based inLuton and will be40hours per week. Hybrid working with 3 days in the office.
About easyJet
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds.If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. .
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Business Area
Business Area
Human Resources
Primary Location
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