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At fulfilment.com, we're dedicated to revolutionising the way e-commerce brands find and
select their fulfilment partner. Our cutting-edge platform enables seamless exploration,
comprehensive capability review, and precise selection of the perfect fulfilment
partner.
As a VC backed tech business we are rapidly expanding and are looking to add team
members that have an entrepreneurial mindset, set high standards for themselves and
want to be rewarded for the value that they bring.
The Role:
We are looking for a Customer Success Specialist to help manage our brand to 3PL introductions alongside our current Key Account and Sales team.
Key Responsibilities:
• Follow up with brands after they have been connected with 3PL providers
• Offer additional support, guidance, or resources to brands as needed
• Write and send professional, personalised introduction emails between brands and 3PL providers
• Update and maintain CRM records
• Help monitor and report on lead engagement quality for internal tracking
What we are looking for:
• Excellent verbal and written communication skills
• Self-motivated and able to work independently without close supervision
• Strong organizational skills and attention to detail
• Proactive follow-up mindset and customer-first attitude
• Ability to manage multiple conversations and tasks simultaneously
• Comfortable handling client-facing communication in a friendly, professional manner
• Experience using CRM tools (e.g., HubSpot, Salesforce, or similar)
• Strong problem-solving skills and the ability to think on your feet
• Experience in client success, account management, sales support, or operations (preferred)
• (Bonus) Familiarity with eCommerce, logistics, or 3PL industries
• (Bonus) Experience in a startup or high-growth environment
Qualifications:
• A good level of education is required; degree is desirable but not a necessity.
If you're passionate about driving business growth and eager to make an impact, we
want to hear from you! Apply now to join our team at fulfilment.com and be part of our journey.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Software Development
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