Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
* I know my customers and serving them with passion and pride, giving great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
* I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Putting into practice the training I have received to ensure we work all work safely.
* Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* Being myself, living our values, making everyone feel welcome and always following our policies.
* Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
* I always follow the Think 25 policy when serving age restricted products to all customers.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* I work in a clean, tidy and organised manner keeping aisles clear of congestion.
* At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
* If this store has a Post Office Local, duties include day-to-day Post Office operations and you will be required to undertake a Post Office Financial and criminal conviction background check (passed to proceed with this role). If checks fail, the offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for everyone. We welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments. Talk to us about how we can support you throughout your application.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list of benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
Being part of the community is at the heart of what we do. We support local charities and groups and partner with national organisations. Over the past decade we’ve raised money and donated meals through our partnerships with FareShare and Olio to help reduce food waste and support those in need.
Working with us gives colleagues the chance to make a real difference through activities such as volunteering and fundraising for causes they care about.
Diversity & Inclusion at One Stop
We’re proud to be an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. We are committed to reasonable adjustments throughout the recruitment process to ensure fair opportunity for all. We offer six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier.*
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Retail
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