Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Peterborough or Halifax. This position is office-based; you will need to live within a commutable distance of the office.
Hours Available: We offer a variety of shifts ranging from Monday - Friday and 4 days on, 4 days off. We are a 24/7 operation, and working hours will reflect this; this vacancy does not include night shifts.
Salary: Starting from £24,570.00
Start Date: TBC
We’re looking for a Call Centre Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7, 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service, as well as assisting with administrative tasks and emails to support our operations.
Key responsibilities
* Record accurately the first notification of loss following a motor traffic accident
* Deal with telephony enquiries from Customers, Repairers, Clients, and Third Parties within the agreed service levels
* Manage queries during inbound enquiries to conclusion, escalating only when necessary
* Assist with administrative tasks and emails
* Use MRN’s bespoke software and databases to record, update, and maintain information related to each claim
* Manage own workload, prioritising daily tasks and ensuring completion
* Provide accurate updates to team managers and customers as required
* Ensure all SLAs are met and exceeded
Skills and experience
* Excellent customer service and communication skills
* Ability to handle a high volume of calls daily
* Excellent written and verbal communication skills
* Able to manage own time and workload effectively
* Strong multitasking abilities
* High attention to detail and accuracy
* Experience in a target-driven environment (desirable)
* Experience within the insurance and claims industry (desirable)
Benefits
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back costs like dental and optical check-ups
* Enhanced maternity/paternity/adoption/shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everyone!
What you can expect from us
At Activate Group, supporting our team members is a top priority. Whether at our Halifax or Peterborough offices, one of our AAR sites, or working from home, we ensure you have the support to succeed.
From benefits prioritising your health and wellbeing to rewards like employee of the month, and perks such as free fruit and cereal, we appreciate your efforts.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ over 700 team members nationwide.
We collaborate with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough.
We manage every step of the repair process, including vehicle repairs at our Activate Accident Repair body shops and through a UK-wide network of independent repair partners.
Learn more about our purpose and values, which guide how we work with team members, customers, and suppliers:
Purpose: Make someone's bad day better
Values:
* Make it happen – Be accountable, take initiative, work quickly, and do a great job.
* Strive for better – Be bold, challenge norms, and make small improvements often.
* Win together – Be a team player, win, learn, and respect each other.
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