Sustainability Project Support Administrator
NHS AfC: Band 3
Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (37.5 - Hybrid (2 days at Trinity House, remainder of week at home or alternative trust location) Job ref 846-6196123-UJ
Site Trinity House Town Ashford Salary £22,816 - £24,336 per annum Salary period Yearly Closing Today at 23:59
Job overview
We are recruiting for Sustainability Project Support Administrator who will play a crucial role in supporting the Estates Team.
Administrators are an integral part of service delivery and as such professionals in this position have excellent people skills, are great at multi-tasking and prioritising as well as being incredibly organised.
Main duties of the job
As a Support Administrator you will facilitate the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, both verbally and in writing. You will act as a first point of contact for enquires by telephone, email and face to face, liaising with
colleagues in other teams, services and directorates and assessing, resolving and escalating team issues.
You will ensure the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managing
agendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
In addition, you will engage with quality and service improvement through reflecting on own practice, proposing changes to improve working practice, supporting the team to provide services by minimising clinical time taken by administration responsibilities and interpreting datasets and information
reports to measure team performance.
Additional Working Pattern: 37.5 - Hybrid (2 days at Trinity House) remainder of week at home or alternative trust location
Working for our organisation
One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent.
We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both.
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 1st May 2024.
Find out more about the community difference here .
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all w
Person specification
Qualifications
* NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
* Administrative experience Experience of team working and versatility to take on a variety of tasks
* NHS administrative experience Experience of handling confidential information Supervision of staff
Knowledge
* Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
* Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & abilities
* Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Excellent written communication skills Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Excellent attention to detail, accuracy and organisational skills
* Ability to record accurate minutes of meetings and present to a high standard Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
* Friendly and approachable manner Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems Ability to be patient and tolerant especially when discussing complex information Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
* Possess a willingness to learn
Employer certification / accreditation badges
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