Deliver excellent customer service to all residents.
Greet all residents professionally and courteously.
Proactively anticipate resident's needs.
Aid and engage with all guests/residents and colleagues within the development.
Always act as an ambassador for the company.
Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
Verify all visitors, suppliers, and contractors.
Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
Carry out regular building checks and log/report any maintenance that is required through the correct channels.
Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
Ensure the communal areas are always kept clean, tidy, and presentable.
Report any incidents, problems, or complaints to the appropriate manager promptly.
Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
Complete the am/pm/overnight operational reports and handover and report any operational issues.
Assist with Move In's/Move Out's.
Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
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