Our client is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. They are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance.
This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey.
The Role
You will be accountable for clinic performance across:
Reception and patient journey.
Diary utilisation and capacity planning.
Conversion rates (enquiries → consultations → treatment).
Team standards, training, and accountability.
Operational compliance and smooth daily execution.
You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance.
Key Responsibilities
Operations and Leadership:
Lead the reception/admin team and keep the clinic running to a premium standard.
Own the daily schedule - appointment flow, clinician utilisation, and minimal downtime.
Implement and maintain SOPs, checklists, and high-performance routines.
Manage stock, labs, suppliers, and service contracts.
Sales and Growth (Core Priority):
Drive booking conversion from calls, WhatsApp, website leads, and walk-ins.
Ensure follow-up systems are executed daily (no lead left behind).
Track and improve treatment acceptance through confident patient coordination.
Coach the team on scripts, objection handling, and premium patient communication.
Monitor key performance metrics and report weekly performance with action plans.
People and Culture:
Recruit, train, and performance-manage reception and admin team members.
Run daily huddles and weekly reviews.
Promote a calm, professional, accountable clinic environment.
Compliance and Quality:
Ensure smooth compliance with clinic standards (policies, records, protocols).
Work with leadership to maintain quality, audits, and governance routines.
Requirements (Must Have):
Minimum 2+ years as a Dental Practice Manager or senior dental management role.
Strong understanding of private dentistry operations and patient journey.
Proven ability to increase conversion, fill diaries, and drive sales outcomes.
Highly organised with excellent attention to detail and follow-through.
Confident communicator (phone, WhatsApp, email, in-person).
Comfortable leading a team and holding standards firmly.
Experience in a premium/private clinic environment (London preferred).
Knowledge of Dental Software (DENTALLY) / CRM systems.
Experience implementing scripts, scorecards, and performance dashboards.
How to Apply
Apply with your CV and a short Cover Note answering:
Your dental management experience (clinic type, team size).
One example of how you improved conversions/diary utilisation.
Your notice period and availability.
Language: Portuguese and Spanish (preferred).
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