Job summary CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! We are pleased to offer an opportunity to join our team as a Band 3 Receptionist/Administrator, working 16.5 hours per week. This is a valued role providing a professional, welcoming, and efficient reception and administrative service to the Contraception, HIV and Sexual Health teams within Hertfordshire Sexual Health Services. You will play an important part in supporting both patients and clinical staff, helping ensure services run smoothly and accessibly. Please note: applications from individuals who have previously applied for this post will not be considered. Main duties of the job As part of this role, you will: o Book and manage clinic appointments, including processing new referrals and maintaining waiting listso Communicate appointment information clearly and sensitively to patients and carerso Provide administrative support to clinical staff, contributing to efficient service deliveryo Act as a first point of contact for day to day issues involving staff or service users, resolving concerns where possibleo Handle complaints in line with CLCH policies and procedures, escalating where appropriateo Build and maintain positive working relationships within the multidisciplinary team and collaborate with other departments when needed About us We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care. Job description Job responsibilities Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification. Job description Job responsibilities Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification. Person Specification Education/Qualification Essential Good level of literacy and numeracy and general education NVQ Admin Level 3 in Administration or equivalent Desirable European Computer Driving Licence (ECDL) or equivalent Experience Essential Secretarial or administrative experience in an office environment. Experience of working with the general public in a customer or client-facing role. Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment. Experience of taking, producing and distributing notes as directed. Desirable Experience of working with patients and carers in a public sector environment. Experience of working in a health care environment. Knowledge of petty cash and stock ordering procedures Skills & Knowledge Essential Understanding of the need for confidentiality. Understanding of Equal Opportunities and Diversity. Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook). Accurate copy typing. Excellent verbal and written skills. Able use own initiative to plan and prioritise own workload to meet deadlines. Able to provide evidence of demonstration of the Trust's Values and Behaviours. Ability to work autonomously and make decisions. Desirable Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults Person Specification Education/Qualification Essential Good level of literacy and numeracy and general education NVQ Admin Level 3 in Administration or equivalent Desirable European Computer Driving Licence (ECDL) or equivalent Experience Essential Secretarial or administrative experience in an office environment. Experience of working with the general public in a customer or client-facing role. Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment. Experience of taking, producing and distributing notes as directed. Desirable Experience of working with patients and carers in a public sector environment. Experience of working in a health care environment. Knowledge of petty cash and stock ordering procedures Skills & Knowledge Essential Understanding of the need for confidentiality. Understanding of Equal Opportunities and Diversity. Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook). Accurate copy typing. Excellent verbal and written skills. Able use own initiative to plan and prioritise own workload to meet deadlines. Able to provide evidence of demonstration of the Trust's Values and Behaviours. Ability to work autonomously and make decisions. Desirable Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Hatfield Centre Queensway Hatfield AL10 0LT United Kingdom Employer's website