Compliance Manager Location: Glasgow Hybrid Working Kura are currently looking for an experienced and motivated individual to join our team as a Risk Manager. The Risk Manager at Kura will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations. Critical to this role will be driving a culture of Operational Excellence, focussing on insights and continuous improvement with a need to be an “out of the box thinker”. Role details: * Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures. * Support and maintain positive relationships with any relevant regulatory bodies. * Management & Testing of Business Continuity Plans and lead Gold Team. * Evaluate the efficiency of controls and improve them continuously. * Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues. * Draft, modify and implement company policies. * FCA Compliance with all reporting and structural requirements. * Oversee and Manage business PCI compliance. * Focus quality initiatives on a proactive upstream insight rather than reactive fixes. * Drive and promote quality improvements and efficiencies along with risk mitigation based on actionable insights. * Leading and supporting the Quality Team. Requirements:Essential Previous success in delivering comprehensive quality assurance/continuous improvement strategies. Experience in a contact centre, business improvement role. Knowledge and understanding of the ISO Standards and audit procedures Experience of risk management /frameworks. Proven track record of using insights, root cause analysis (RCA) and analytics. Ability to establish and maintain effective working relationships with co-workers, managers and clients. Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level reporting Must be able to maintain a strong working knowledge of the wider call centre operation. Excellent working knowledge of data protection legislation, how it impacts the business and data subjects. Benefits: * Salary up to £50,000.00 DOE employee benefits * Bonus Opportunity * 30 Days Paid Holiday * Hybrid Working * Enhanced Maternity/Paternity Cover * Comprehensive training to ensure you have the tools to do your job * Relaxed Dress Code * Positive working environment Plus much more! INDQC1 Next steps:Feel ready to jump in? Click Apply Now Location: Citypoint,21 Tyndrum Street, Glasgow G4 Job Types: Full-time, Permanent Pay: Up to £50,000.00 per year Application question(s): * Do you have experience conducting internal external audits? * Do you have experience policy writing? * Do you have experience in ISO certifications? Experience: * Compliance management: 3 years (preferred) Location: * Glasgow G4 0JY (preferred) Work Location: In person