Job Title: Therapy Assistant
Location: Davies Vets
Job Type: Permanent, part-time
Hours: 30.5 hours per week
Role Overview
We are recruiting a Therapy Assistant to join our well‑established Veterinary Physiotherapy and Rehabilitation Service. The department supports a wide range of inpatient and outpatient orthopaedic and neurological cases and provides small animal physiotherapy, acupuncture, orthotics, pain management and hydrotherapy services. The successful candidate will work within a multidisciplinary team comprising ACPAT‑qualified Chartered Physiotherapists, European Board‑Certified Veterinary Anaesthetists, Therapy Assistants, and clinical specialists.
Key Responsibilities
* Manage appointment bookings and coordinate the daily diary to optimise scheduling.
* Provide a high level of customer service during client and veterinary practice interactions.
* Carry out administrative tasks, including accurate record‑keeping and documentation.
* Process payments, discuss financial matters when required, and follow up on outstanding balances.
* Support physiotherapists with the safe handling and treatment of inpatients and outpatients.
* Assist with hydrotherapy processes, including water management (training provided).
* Maintain stock levels and contribute to the efficient operation of the department.
* Ensure professional communication across clients, colleagues, and referring veterinary practices.
* Follow internal procedures, including the Eye Vet Complaints Process, when addressing concerns.
* Uphold high standards of professionalism, ethics, and client care at all times.
Requirements
* Strong organisational skills with the ability to prioritise and manage multiple tasks.
* Professional, diligent, and able to work effectively under pressure.
* Good communication skills and the ability to maintain positive working relationships.
* Confidence in working both independently and as part of a developing team.
* Competence in animal handling or willingness to develop these skills through training.
* Practical understanding of veterinary records, terminology, and clinic procedures (or willingness to learn).
About You
* Calm, courteous, and professional in all client interactions.
* Attentive to detail and committed to maintaining accurate administrative records.
* Motivated to contribute to a high‑performing veterinary service.
* Comfortable supporting clients who may be anxious about their pets’ care.
What We Offer
* 5 weeks holiday + bank holidays + Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced equal family leave
* Employer contribution pension scheme
* Wellness program including employee assistance program, eyecare voucher, free annual flu jab, cycle to work scheme.
#J-18808-Ljbffr