You will be responsible for the delivery of an exceptionally high-quality visitor experience for all our visitors, reflecting our role as an international visitor destination and an Arts Council-funded National Portfolio Organisation. The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the Museum, the Shop, the Café, venue hire and estate-wide activities and events. As Visitor Operations Manager, you will have independence and authority for day-to-day operational decision-making across the site and will act as a Duty Manager. You will also take responsibility for evaluating the experience of all visitors to the organisation, working with colleagues to ensure every visitor has the highest quality encounter with Wordsworth Grasmere.