Retail Security Officer (Part Time, 3 days a week)
Location: Worcester
Hours: 21 hours per week: Wednesday, Thursday, Friday 15:00-22:00
Pay: £12.71 per hour
Breaks: Paid breaks
Experience: Minimum one year security experience required. Retail experience preferred.
Job Overview
You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.
Main Duties
* Use ASCONE to maintain the security of the site
* Conduct regular patrols of the site
* Deliver customer service to both staff and visitors
* Support the staff with any reasonable request
* Ensure the relevant reports are completed in order for accurate information to be recorded
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
* Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
* Maintain professional conduct in the face of difficult situations and challenging customers
* Complete an accurate and detailed entry of any incidents that occur on the system provided on site
* Call emergency services and Control Room to report serious incidents
What We Are Looking For
* Valid Door Supervisor SIA Licence
* Excellent customer service skills
* Self-starter, can act without direction
* Report Writing skills essential
* Excellent communication skills
* Ability to work well under pressure
Benefits
* Flexible benefits scheme that includes dental insurance, dining cards, coffee clubs, technology products at an affordable cost and more via Choices platform
* Virtual GP access via video or phone
* Salary Finance scheme offering access to 50% of earned pay before payday and competitive loans
* MiDeals platform providing high street discounts from thousands of well-known retailers, gyms, and more
* Cycle-to-work scheme
* Life cover of the greater of equivalent annual salary or a minimum of £10,000
* Save-as-you-earn scheme
* Mitie Matching Share Plan (including potential free shares)
* Mitie Stars recognition programme with cash prizes
Equal Employment Opportunity Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing ...
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