Job Summary e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be a proactive problem solver with the ability to be flexible to your approach of your working day. We are a growing alternative internet services provider. Duties and Responsibilities Provide technical support to customers, as well as respond to network issues via email, phone or on site. Interact and coordinate with different teams to get issues resolved as a priority Provide concierge level support throughout the customer onboarding process Manage multiple ongoing issues simultaneously Effectively communicate orally and in writing within the team, the wider organisation, and customers. Willingness to respond to network and customer issues outside of normal business hours, both planned and unplanned. Proactively maintain the service desk and ensure that all tickets are responded to in the appropriate SLA. Configuration & Installation of customer networking equipment Managing and ordering of stock Proactive and adaptable, able to work under pressure to meet deadlines in a fast paced environment Hands on with networking equipment - Willing to travel to customers premises as and when needed VoIP expertise desirable although training will be provided Previous fibre experience (industry or installation) GPON & Openreach PIA experience desirable not but essential as training will be provided Your Skills and Experience Excellent communication skills- must be able to communicate with people of all levels. Effective communication skills both verbal and written Experience in a similar position Strong fault finding and testing skills Willingness to learn new areas of the business and industry Networking fundamentals (TCP/IP, Switches, Routers etc) Project Management capabilities Previous experience (2years) of technical experience or previous Network Engineer experience Salary Range- £40k- £50k