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Join the Largest Health and Fitness Operator in Europe
We are looking for a dynamic Operations Manager to manage the successful and efficient day-to-day operation of the club reception and cleaning teams, ensuring our members have a fabulous experience every day. You will act as Duty Manager, overseeing the club's operations.
Leading the Reception, Cleaning, and Spa host teams, you will deliver 5-star standards of facilities and maintain a safe, clean environment through meticulous attention to detail, adopting a "See it, Fix it" approach, conducting detailed reviews, and prioritizing the safety of members and staff.
Benefits include:
* Free Club Membership* for you and your family
* Discounts on products such as swimming, tennis lessons, and personal training
* Unlimited 50% discount on food and drinks
* Opportunities for career progression
* Flexible shift patterns
* Learning and development programs
* Wagestream app for on-demand pay
* Benefits suite
What we are looking for:
A self-motivated manager committed to delivering exceptional service, working closely with the club General Manager to ensure a safe and premium experience. Willingness to learn and utilize training resources is essential.
* Availability to work shifts based on business needs, including 4 weekends per month and at least one late shift per week
* Experience managing teams in service-led facilities (e.g., restaurants, attractions, retail, sports, or leisure) – highly desirable
* Experience with duty management – desirable
* Financial planning and management experience
* Passion for customer service
* Excellent communication and collaboration skills
Join us – we’re more than a club, we’re a community. Be part of it.
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