Annual wage £12,480.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday 9.00am - 5.00pm with 30 minutes unpaid lunch and 2 x 10 minute "tea" breaks. Total hours per week: 37.5 Expected duration 15 Months Possible start date 24 Jun 2024 Date posted 14 May 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000250924 Positions 1 available What you will do in your working day Based at our Garforth, Leeds Head Office, we are recruiting a Sales Office Administrator for our busy sales office. The primary objective of the role is proactively growing sales. The successful candidate will have excellent interpersonal skills: Be an engaging and adept communicator Be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment Be literate, numerate Competent with MS Office applications and CRM Work well in a team and independently with direct experience in business to business sales or be an enthusiastic learner with clear potential Main Roles and Responsibilities: Processing of domestic and export trade customer orders received via various methods, preparation of customer orders to include order input, confirmations, preparing and issuing Pro-Forma invoices and managing the dispatch process Liaising with freight forwarders and service providers to facilitate the seamless provision of excellent customer service Generating correct and precise documentation to accompany goods where necessary Working closely in cooperation with the Sales Office Team Leader and all company departments and colleagues to ensure the highest levels of customer care are always met, efficiency and effectiveness are at their maximum and the Company's objectives and goals are met. Working closely in cooperation with the Business Development Managers to ensure customer care, and aftersales service levels are met Ensuring the El0 customer database is accurately maintained, updated Ensuring customer pricing on the El0 system is accurately maintained Monitor new account applications and provide a welcome email to all new successful applications Oversee and manage the process of helping prospective customers and new trade customers with their enquiries and the application process, including immediate access to the trade web site portal Politely, confidently and accurately receive and deal with customer general and pricing queries Politely and confidently receive, deal with, and where necessary take high level ownership to resolve customer queries and complaints Assisting in general Sales Office duties as required Induction: An established induction process commences on the first day of employment The training you will be getting During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme: Level 2 Customer Service Practitioner Apprenticeship Standard: This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type Duration and start date: This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment). What to expect at the end of your apprenticeship Potential full time role. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Physical fitness, Microsoft Word & Excel, Willingness to learn Qualifications GCSE or equivalent English (Grade C / 4) Essential GCSE or equivalent Maths (Grade C / 4) Essential Things to consider - Commute time. - Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/nationalminimum-wage-rates.