We're working with a long-standing client in Langley who is looking to add an IT Support Technician to their team.
We've partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They're ambitious, growing steadily, and genuinely invest in people who want to develop their careers.
They're an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you'll be a key part of the local IT team.
IT Support Technician - What will you be doing day-to-day?
You'll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school's systems. It's a varied role - no two days are quite the same.
You'll be supporting:
Servers and core infrastructure
Network and Wi-Fi
End-user devices
Cloud-based systems
You'll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support.
There will also be some very local travel between nearby sites (just a couple of miles apart), so you'll need your own car and a full driving licence.
IT Support Technician - Key Responsibilities
Managing incidents and service requests from start to finish
Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs
Supporting users with hardware and software queries (ticket, phone, or face-to-face)
Keeping the ticketing system up to date with clear, accurate notes
Developing your technical knowledge across the technologies the team supports
Assisting with monitoring and routine maintenance tasks
Keeping on top of timesheets and internal KPIs
IT Support Technician - What they're looking for:
At least 1 year's experience in an IT support role
Experience in a customer-facing environment
Strong communication skills – comfortable supporting users of all technical levels
Someone proactive who can work independently when needed
A positive attitude and willingness to learn
Full driving licence and access to a vehicle
Tech you'll be working with:
Windows Server
Active Directory
Networking & Firewalls
Azure
Virtualisation
Cyber Security