We are currently recruiting for an Assistant Estate Manager to join the team based on a luxury residential scheme based in East London. The main aspect of this role is to support the Development Manager in the day-to-day management of the scheme.
Salary: £45,000 - £55,000 per annum
Hours: Monday - Friday, 9am to 5.30pm
Responsibilities
* Daily, documented inspections of the internal and external common areas.
* Management of a growing Estate Team - consisting of a team of Concierge, Security, Estate Operatives and Cleaners.
* Ensure smooth and correct operations within the Estate Team ensuring that all procedures are being adhered to with accuracy.
* Design, implement and champion procedures for training and development, in conjunction with the DM and SEM
* Deal with correspondence and contact in accordance with the management company's Customer Service Charter, ensuring that all others do too. Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests, requests to sublet, etc.
* Deal with routine matters and pass more serious or complex matters to the Development Manager.
* Liaise positively and proactively with leaseholders, residents, commercial occupiers, formal and informal Resident Associations.
* Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, to those reporting the issue and to the client for action where appropriate.
* Recognise and proactively tackle any and all health and safety risk(s), involving the Compliance Manager as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly.
* Provide reports to the Development Manager ahead of operations meetings.
* Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion.
Experience
* Experience of residential estate management.
* Experience of managing contractors for hard and soft services
* Ideally NEBOSH and/or IOSH qualified.
* Technical knowledge of Estate and property related facilities
* Section 20 issuance.
Qualifications
* English GCSE level 4 (grade C) or above.
* Maths GCSE level 4 (grade C) or above.
* IOSH
* IRPM
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