[Royal Mail]
Job reference number 337178
Specialist Customer Operations Support
Salary starting at £27,263, and a company pension scheme with highly competitive contribution rates
Full time
Permanent
Role to be based at one of the following locations.
Scottish Parcel Hub - Canyon Road, Excelsior Park, Netherton Industrial Estate, Wishaw ML2 0XX
North West Super Hub - Unit 1, Catalina Approach, Great Sankey, WARRINGTON WA5 3UY
South West Parcel Hub - Western Approach Business Park, Severn Beach, Bristol, BS35 4GG
Princess Royal Parcel Hub – Blackmore Drive, North Circular Road, London, NW10 7RH
Midlands Super Hub – DC 5, Drift Drive, Crick, Northampton, NN6 7HQ
Yorkshire Parcel Hub - Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX
Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.
Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.
Working hours: Full time 40 hours per week. Typical attendance is 5 days out of 7 Monday to Sunday, hours between 06:00 - 00:00 (flexibility is required regarding start and finish time, Shifts timetable to be provided 2 weeks in advance
Location: Based at Princess Royal Parcel Hub, you may be required to cover other hubs remotely on occasion,
As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
The successful applicant will be able to demonstrate the following skills:
• A confident and professional telephone manner.
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.• Be able to work to tight deadlines.
• Be flexible and able to react to customer and business demands as required.
• Have a desire to provide excellent customer service.
Next Steps
The next stage of the selection process will be a face to face excel exercise followed by a competency interview.
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date: Tuesday 5th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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