Job Summary
These posts are based at Louth Hospital. Working within our busy environment you will carry out Health Records duties as part of the wider Outpatients team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service. The role will involve the filing, locating, retrieval and preparation of patient case notes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquiries is also a key part of this role. The role will also include the need to cover reception areas when required.
Main Duties of the Job
* Carry out Health Records duties within the Outpatients team
* File, locate, retrieve and prepare patient case notes to meet NHS waiting time targets
* Advising patients, staff and relatives by telephone on enquiries
* Cover reception areas when required
About Us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24‑hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence of significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24‑hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Details
Date posted: 12 February 2026
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year per annum, pro rata
Contract: Fixed term
Duration: 6 months
Working pattern: Full‑time
Reference number: 357‑LN‑971‑25‑QIA1847‑A
Job locations: Louth Hospital, High Holme Road, Louth, LN11 0EU
Job Description – Responsibilities
The successful candidate will be able to work as an individual and as part of a team having the ability to be flexible, being able to prioritise and organise work in order to meet tight deadlines whilst being able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times. Good data entry/keyboard skills are desirable together with a basic understanding of medical terminology.
Essential Requirements
* Ability to maintain confidentiality
* Ability to work flexibly in a changing environment
* Ability to work independently as well as in a team
* Ability to work within tight timescales and prioritise
* Evidence of attention to detail
* Excellent Customer Care Skills
* Excellent time management skills and the ability to adhere to strict deadlines
* Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
* Good organisational skill with the ability to work to a consistently high standard both individually and as part of a team
* Good communication skills, both written and verbal
* Ability to deal effectively with difficult situations
* Ability to jointly plan work with other members of the team
* Ability to work unsupervised and take responsibility for own actions
* Awareness and knowledge of the dignity in care agenda
* Ability to evidence/demonstrate key values and behaviours in line with the Trust framework (Patient centred, Safety, Compassion, Respect and Excellence)
* Good standard of education with at least 2 GCSEs (grade C or above) or equivalent, including English and Maths or an NVQ2 in a relevant subject
* Computer literate, with working knowledge of Microsoft Excel and Word
* Basic knowledge of Medical Terminology (preferred)
Desirable Requirements
* Knowledge and experience of using PAS and other patient/hospital related computer systems
* Knowledge or experience of NHS working
* CLAIT or European Computer Driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
United Lincolnshire Hospitals NHS Trust
Louth Hospital
High Holme Road
Louth
LN11 0EU
https://www.ulh.nhs.uk/
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