Overview
HR Manager | RunThrough - Inspiring Active Nations Through Running
Job Title: Event Communications Manager
Job Type: Full-time
Salary range: Competitive basic salary + bonus scheme
Type of work : Office-based (Hybrid) & Events
Role Overview
The Event Communications Manager will have overall responsibility for all participant communications and lead this strategy for a fast-growing events company with a national (and increasingly international) footprint. You’ll be responsible for ensuring our participants feel well informed of all aspects surrounding their event experience as well as managing a team and assisting with queries about the events. This role blends pre-planned strategy with reactive, in-the-moment assistance as well as hands-on event delivery to ensure that our community feels welcome at our events.
Key Responsibilities
Event Communications
* Ensure that event-related announcements, updates, and communications are clearly conveyed to participants, sponsors, and partners.
* Manage the flow of pre- and post-event messaging to maintain engagement and clarity via email (Mailchimp), SMS, & social media.
Crisis & Reputation Management
* Lead crisis communications as the main point of contact with speed, sensitivity, and transparency protecting and maintaining the RunThrough brand and reputation.
* Develop and maintain a rapid-response playbook to all communications tailored to the live events sector.
* Manage the team to continually monitor sentiment, media, & social media coverage to anticipate risks and seize opportunities.
Customer Service & Comms Team Management
* Management of the customer service team & freelancers who are at the forefront of keeping our participants informed.
* Assist our customer service team with responding to all customer service enquiries, ensuring that responses are prompt, accurate, and professional, providing top-notch service to participants and stakeholders.
Event Engagement
* Actively engage with the RunThrough events on a semi-regular basis in a variety of different ways to ensure full understanding of the offering, ways to improve for our customers, and the chance to interact with our community.
What We're Looking For
Required
* 4+ years in Communications
* Efficient, coherent communicator
* Exceptional writing skills, with the ability to tailor messaging for different audiences.
* Deep understanding of media and social platform management relevant to live events.
* Background in crisis communications and real-time media response.
* Experience managing teams (ideally remotely)
Preferred
* Experience in a fast-growing or high-profile events company.
* Familiarity with PR & wider media to generate national and regional media coverage, ideally in events, sports, entertainment, or lifestyle industries.
* Free entry to races, and discounts for your friends & family
* Enhanced parental leave
* Access to wellbeing platform
* Flexible working arrangements - hybrid Working, flexible Hours
* Discounts available from our partners
* Free RunThrough Kit and discount codes available
* Free membership to the RunThrough Run Club - a place where you can meet and train with other members of the community
* Regular team socials including group runs
* Bi-annual company socials & away days
* Opportunities to travel & work at events globally
How To Apply
Interested candidates should submit their CV and a cover letter outlining their relevant experience and suitability for the role to careers@runthrough.co.uk.
RunThrough is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing, Public Relations, and Writing/Editing
* Industries: Events Services
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