Job Overview for Role 2
We are seeking a committed and friendly Patient Service Administrator to join our team. The ideal candidate will possess demonstrate excellent organisational skills, a passion for helping others and be able to communicate effectively. As a Patient Service Administrator, you will play a crucial role in ensuring the smooth operation of our practice providing administrative support to patients
Hours of work:
Monday – 10.00am – 8.00pm (1 hour break)
Tuesday – 8.00am – 1.00pm
Friday – 1.00pm – 6.30pm
Total: 19.5 hours per week
The purpose of the role is to:
· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
· Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/Practice Manager, dependent on current and evolving practice workload and staffing levels:
· Responsibility for completing the working rota for the Reception Team
· Occasional review of Processes for the Reception and Admin Team, as requested by the line manager.
· Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
· Maintaining and monitoring the practice appointments system.
· Processing personal and telephone requests for appointments including online consultations, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional or service.
· Processing and distributing incoming (and outgoing) mail.
· Taking messages and passing on information to appropriate professional.
· Filing and retrieving paperwork.
· Processing repeat prescriptions in accordance with practice guidelines.
· Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
· Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
· Clearing and re-stocking of consulting rooms as required.
· Providing clerical assistance to practice staff when required from time to time, including word/data processing, filing, photocopying and scanning documents.
· Dealing with clinical waste and spillages following Practice procedures (where required)
· Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy.
· Covering additional shifts for sickness and annual leave.
· To work Enhanced access hours on rotation with the Reception/Admin team when needed.
· Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
· Ensure all patient records are up to date and any new registrations and/or deductions are processed via the clinical system in accordance with practice policies.
· Deal with and process internal tasks that are assigned to the reception office.
· Review recall lists and contact patients by phone or letter to invite them in for routine checks where required.
· Take part in audit work, reviewing patient records and recording accurate data on the relevant systems where required.
· Manage pathology links on a daily basis.
· And any other duties as required by the line manager and the Practice Manager.
For further information, please visit our website:
Job Types: Part-time, Permanent
Pay: From £12.25 per hour
Expected hours: 19.5 per week
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
Work Location: In person
Application deadline: 03/10/2025