Overview
Field Service Team Leader role at Linde Material Handling. To manage a team of several engineers in the SY/LL postcodes and to assist the RSM with tasks as required. Open to all engineers to apply within the NW.
Responsibilities
* Manage a team of several engineers in the SY/LL postcodes and assist the RSM with tasks as required.
* Ensure the day-to-day efficient and productive running of the engineering team within the designated area.
* Act as the first point of contact with the Engineers for all issues, dealing with these issues where possible and escalating to your direct management where appropriate.
* To ensure continuous communication between the team leader and service controller to maximise the efficient day to day running of the team.
* To ensure KPI management of the team and make adjustments and additions where required.
* To manage third party supplier on site and throughout supply process.
* Ensure high team morale and individual team member acknowledgement is maintained at all times.
* To support the Service Manager for the planning and completion of annual engineer appraisals and training plans in conjunction with company guidelines.
* To be responsible for providing cover for breakdowns and service on customer FLT’s where required.
* To take on any additional duties as required to ensure smooth running of the department and any other duties which arise as a result of the above which are within your capacity, skill and expertise.
* Attend all team and individual meets as requested.
* Attend all training as deemed necessary to carry out your responsibilities.
* Ensure ongoing self-development commensurate with the position held.
* Ensure that the company standards and policies are maintained, particularly with regards to behavioural and commercial dealings.
* Observe all Health, Safety and Environmental procedures on Company, Supplier and Customer sites.
* Comply with Company Health and Safety policy.
* Ensure all activities meet with our KION Code of Compliance.
Qualifications
* Recognised engineering qualification
* Strong verbal and written communication skills with internal and external stakeholder
* Being able to understand processes and work in a structured way following defined processes
* IT skills will include a good working knowledge of SAP K1SS, Microsoft Word, and Excel
* Planning (self-organisation) and organisational skills
* Team player, honest, reliable and approachable
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Machinery Manufacturing
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