1. 6 month FTC with the possibility of going perm
2. Competitive salary & comms on offer
About Our Client
This opportunity is with a medium-sized company in the Technology & Telecoms sector, known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area.
Job Description
3. Engage with customers to understand their needs and deliver personalised retention strategies.
4. Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
5. Work collaboratively with the sales and support teams to ensure seamless service delivery.
6. Maintain accurate records of customer interactions and feedback within the CRM system.
7. Provide detailed information about available products and services to enhance customer retention.
8. Meet or exceed individual and team retention targets.
9. Identify opportunities for up-selling or cross-selling additional services.
10. Stay updated on industry trends and company offerings to provide informed advice to customers.
The Successful Applicant
A successful Retention's Agent should have:
11. Previous experience in a customer-facing or sales-related role.
12. Excellent verbal and written communication skills.
13. A customer-focused mindset with the ability to build rapport quickly.
14. Strong problem-solving skills and a proactive approach to addressing customer issues.
15. Familiarity with CRM systems and basic computer skills.
16. An ability to work well in a fast-paced environment and meet targets.
What's on Offer
17. 6 month FTC with possibility of going perm.
18. Comprehensive training and support to excel in your role.
19. Parking on-site & close to main public transport links.
20. A collaborative and supportive team environment.