Operations Manager
Location: London
Salary: Up to £75,000
A growing hospitality group is looking for an Operations Manager to oversee multiple sites, drive performance, consistency, and standards across the business. This is a highly visible role - they need someone who is on the floor, in the detail, and present with teams' day to day, not managing from a distance.
The Role:
Be consistently present across sites, leading from the front during key trading periods
Take ownership of performance across multiple locations - sales, labour, and costs
Drive operational standards and ensure consistency across every site
Support, challenge, and develop General Managers to deliver strong results
Analyse KPIs and act quickly to improve performance
Oversee recruitment, structure, and succession planning across sites
Own guest experience and ensure high standards are delivered consistently
Ensure compliance across food safety, health & safety, and legal requirements
Manage maintenance and site standards to keep environments at a high level
The Person:
Proven multi-site experience within hospitality
Highly visible and hands-on - leads from the floor
Strong commercial understanding and confident with numbers
Direct, clear communicator who can influence and challenge
Strong people leader who develops teams and builds accountability
Organised, proactive, and able to manage multiple priorities
If this is a bit of you get in touch –
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