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Patient care co-ordinator (receptionist)

Bognor Regis
Integrated Care System
Receptionist
Posted: 6h ago
Offer description

A challenging but rewarding role within a friendly and welcoming team.

27 hours per week, worked as:

Monday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm),

Tuesday 08:00 - 17:00pm (Lunch 13:00pm-14:00pm)

Friday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm)

Interviews are planned for 5th and 6th August 2025.


Main duties of the job

Toreceive, assist and direct patients in accessing the appropriate service orhealthcare professional in a courteous, efficient and effective way.

Toensure administrative and clerical duties within the Practice are carried outwithin the guidelines and policies.

To project a positive, friendly and professionalimage to patients, visitors and colleagues at all times.


About us

Flansham Park Health Centre is atraining Practice with 4 dedicated GP Partners and 8 Salaried GP's supported bya team of highly professional clinical and non-clinical staff to provide thehighest possible standard of care to over 13,200 patients.

Applicants who are patients of Flansham Park Health Centre:

FlanshamPark Health Centreconsidersthat employing staff who are patients of the practice has significantdisadvantages both to the patient and to the practice. Please note therefore that if yourapplication is successful, you will be required to register elsewhere.


Job responsibilities

The following are the core responsibilities forthis role. There may be on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels.

* Ensurean effective and efficient reception service is provided to patients and anyother visitors to the Practice.
* Dealwith general enquiries, make appointments and book patients in as arrived.
* Ensurethose patients with no prior appointment but who need urgent consultation areseen in a logical and non-disruptive manner.
* Ensurethat all new patients (temporary / INT or permanent) are aware of Practicearrangements and requirements and registration procedures are completedaccurately.
* Processhome visits in accordance with Practice policy, ensuring to accurately recordall relevant details and referring to the duty clinician accordingly.
* Receiveand make telephone calls as required, ensuring accuracy of detail and promptappropriate delivery of messages.
* Enterpatient information on to the computer as required, ensuring accuracy andadherence to data protection legislation.
* Supportthe prescription team with repeat prescriptions in accordance with Practicepolicy.
* Advisepatients of relevant charges for private services, ensuring pre-payment ismade, receipts issued and paperwork completed for financial auditing.
* Ensurepaper records are kept in good repair, with all necessary information up todate and clearly visible.
* Ensureelectronic records are up to date and accurate.
* Openingup the premises when required, de-activating the alarm and preparing thepremises to receive patients.
* Lockingup the premises when required, ensuring that the building is totally secure,internal lights are all off and the alarm activated.
* Ensurebuilding security at all times, keeping staff access points locked between 8:30close of business and closing windows if last to leave the office at the endof the working day.
* Anyother reasonable task allocated by a member of the Management team.


Person Specification


Qualifications

* GCSE English (C or above) and at least three others
* Educated to A-level / equivalent or higher, with relevant experience


Experience

* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a health care setting


Knowledge and Skills

* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceUp to £12.71 per hour

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