About the Company
Our small Canadian‑born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long‑lasting social value and economic impact.
Responsibilities
* Day‑to‑day management of a property portfolio in accordance with client instructions and service level agreements
* Act as key point of contact for landlord clients, building strong professional relationships
* Prepare and implement property management strategies aligned with client objectives
* Provide proactive advice on operational, ESG, and asset enhancement matters
* Prepare, set, and manage annual service charge budgets in compliance with RICS Professional Statements
* Manage reconciliation of service charge accounts and oversee year‑end processes
* Monitor and control expenditure, including approval of invoices and rent demands
* Oversee rent, service charge, and insurance reconciliations in conjunction with credit control teams
* Manage tenant relationships and deal with day‑to‑day queries in a professional and timely manner
* Instruct and manage contractors and professional advisers
* Ensure compliance with lease obligations, including rent reviews, lease events, and covenants
* Assist with lease renewals, surrenders, assignments, and liaison with agency teams
* Ensure properties are managed in compliance with statutory requirements, including health & safety, fire safety, asbestos, and legionella
* Implement and monitor risk assessments and compliance programmes
* Oversee insurance matters and claims in conjunction with insurers and loss adjusters
* Support, mentor, and review work prepared by junior surveyors and administrators
* Contribute to process improvement, best practice, and client reporting standards
* Assist with new business opportunities, fee proposals, and pitches
* Represent the business professionally at client meetings and industry events
Essential Qualifications
* RICS Qualified or working towards APC
* Proven experience in commercial property management
* Strong understanding of landlord and tenant legislation and best practice
* Sound knowledge of service charge management and RICS guidance
* Excellent client relationship and communication skills
* Ability to manage workloads independently and meet deadlines
* High level of numeracy and attention to detail
Desirable Qualifications
* Experience managing multi‑let commercial assets
* Exposure to ESG initiatives and sustainability strategies
* Involvement in client reporting and portfolio reviews
* Experience mentoring junior staff
* Competent with property management and accounting systems (e.g. Yardi, TRAMPS, Horizon, or equivalent)
Equal Opportunities
Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.
As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com and we will do everything we can to help.
We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.
Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.
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