Full time permanent
Location: York
Salary: £27,319 to £29,588 per annum
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environment, our professional and pastoral services, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Directorate of Governance and Compliance is a vibrant and diverse team of professionals providing a range of key functions and support for the University in the areas of Governance, Equality and Diversity, Health and Safety, Information Governance, Student Casework and Legal.
The Role
We are seeking to appoint a new Student Casework Administrator. The role holder’s main focus will be on academic appeals and academic misconduct cases, though they may be required to offer administrative support for complaints and disciplinary procedures. They will work closely with another administrator and the Student Casework manager.
The role involves the end-to-end management of student cases and will be expected to monitor and track student cases: acting as the initial point of contact for students and staff, providing appropriate expert guidance on processes, ensuring cases are progressed and determined in accordance with University policies and procedures, communicating outcomes, managing records and providing reports.
Part of the role will also involve designing and delivering of training for those involved in Casework procedures including the University’s Appeals and Conduct Committee.
Required Skills And Experience
* Demonstrable experience applying regulations and policies in a professional setting
* A strong customer service ethos with a commitment to delivering high-quality support
* Confidence in working independently and using your initiative to solve problems and suggest improvements
* Proven ability to work with a wide range of people, with empathy, cultural sensitivity, and professionalism
* Excellent written communication skills, with experience producing formal letters and reports
* Advanced IT skills, with familiarity in using records management or case management systems
* Experience supporting committees or formal hearings, including preparation of agendas, accurate minute-taking, and follow-up actions
* Experience of designing and delivering training
Additional Information
For informal enquiries please contact Helen McNally, Student Casework Manager at h.mcnally@yorksj.ac.uk
It is anticipated that the selection process will include an interview and a test/task. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Our Benefits Package
* Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
* Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
* Pension scheme
* Health Cash Plan after six months service
* Employee Assistance Programme
* Paid leave for Armed Forces Reservists
* On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
* Relocation expenses package for certain roles
* Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
We are an equal opportunities employer and welcome applications from all candidates who meet the requirements of the post.
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