Join to apply for the Guest Service Agent - Casual role at Radisson Hotel Group.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
We are seeking a Guest Service Agent to join our dynamic team. Our focus is on your skills, talents, and passion, not just your resume. We believe mindset is key, and we support your growth with us.
What We Offer Our Guest Service Agent
* Special rates for our team members, friends, and families while traveling and staying in our hotels
* Development opportunities, including an individual development plan and access to over 20,000 learning modules through Radisson Academy
* Participation in Responsible Business initiatives
* Contributory pension scheme and Life Assurance
* Complimentary meal on duty
* Uniform provided
* Access to Employee Assistance Programme through UNUM
* Opportunities for career progression
* 28 days holiday for full-time staff
* Free access to leisure, pool, and gym facilities at off-peak times where applicable
The Guest Service Agent Role
Our front office team is the heart of the house, delivering warm welcomes and memorable experiences. Responsibilities include managing check-in/check-out, ensuring guest satisfaction, and maintaining a positive, proactive attitude.
* Provide exceptional service and ensure all aspects of the guest journey are delivered to the highest standards
* Exude patience, empathy, and a hosting personality
* Work proactively to ensure guest satisfaction and smooth front office operations
Qualities We Are Looking For
* Flexibility and a positive, Yes I Can! attitude
* Attention to detail
* Creative problem-solving skills
* Passion for delivering extraordinary service
* Ability to work as part of a team
* Strong verbal communication skills
* Experience in a similar role is beneficial but not essential
Join us and become part of the world of Moment Makers. We look forward to getting to know you!
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