Title: Assistant Manager
Location: Dartford
Hours: 40 hours per week
Salary: Up to £35, DoE, plus bonus and other benefits
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team at our prestigious Dartford clinic. This role would be well suited to someone with existing high end retail or clinical management experience or an individual looking to make the next step up in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.
You will be responsible for setting and maintaining world class standards throughout the clinic.
The main aspects of the role –
1. Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
2. Ensuring that all colleagues have the right support in place to excel and develop their skills
3. Effectively manage the clinic workload, and ensuring diaries are managed in advance
4. Deputise for Clinic Manager
The successful candidate will have experience of –
5. Leading a diverse team, preferably within a retail or clinical setting
6. Hands-on and customer-centric approach
7. Delivery against recognised industry standards
8. Developing a multi-disciplinary team to meet the levels of service and activity expectations
9. Leadership with incidents, safeguarding, referrals and complaints
10. Monitoring SLA’s and escalation as required
11. Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
12. Maintaining relationships with the senior leadership team
13. Confidence and integrity to operate with the utmost discretion
14. Excellent communication and presentation skill
What’s in it for you?
15. Salary up to £35, with excellent bonus potential
16. Free Laser Eye and Intraocular Lens Surgery
17. Discounts on prescription eyewear and sunglasses
18. Generous Optical Express family & friends discount
19. Modern working environment
20. On-going training and development opportunities
21. Workplace Pension Scheme
22. Perkbox subscription