Department: Front of House
Location: Birmingham
Compensation: £13,104 / year
Description
Receptionist | Part time | £12.60 per hour
Birmingham
We are seeking a professional and personable Corporate Receptionist to join our team in a vibrant area in Birmingham. You will be the first point of contact for our clients and visitors, representing our brand with professionalism and warmth. This role is essential in ensuring smooth administrative operations and providing excellent customer service. The successful candidate will be based across two separate buildings, spending one week in one location and the following week in the other, ensuring consistent front-of-house support at both sites.
Hours and Salary
Salary: £13,104
Hours: 8am - 6pm Thursday and Friday
Key Responsibilities
Reception responsibilities
Greet and welcome all visitors to the building, in a friendly and professional manner
Manage incoming calls and direct them to the appropriate departments
Prepare and write reports as needed, ensuring accuracy and attention to detail
Efficiently manage deliveries, including couriers and post
Provide excellent customer service to everyone visiting or working in the building
Manage appointments and schedules for meetings and events
Building Management
Establish yourself as 'the face of the building' and the go to person for questions / queries
Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
Weekly report to key stake holders
Supporting Initiatives & Community
Where appropriate, you will help manage and populate social media channels ensuring content follows the brand guidelines
Working alongside the events and marketing team you will help with events, if required, and reach out to local businesses to negotiate exclusive discount privileges which will be offered to the tenants in the building
Skills, Knowledge and Expertise
Experienced front of house receptionist and able to deliver impeccable customer service
Proactive, self-motivated and enjoy working independently
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willing to learn in house systems
Professional appearance and demeanour
Benefits
Contributory pension scheme / life assurance
24 / 7 access to a virtual GP for you and your family
Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
Financial and legal information support
Discounts and deals across multiple businesses
Referral programme
LAH training academy