Practice Manager – Vet Record Careers
Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team! As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care. Supported by our Clinical Director and Deputy Clinical Director, your day‑to‑day responsibilities will include:
Responsibilities
* Leading and supporting the practice team – fostering a positive and motivated work environment.
* Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
* Managing debt recovery processes and addressing client complaints professionally.
* Ensuring high safety compliance, supporting the team with protocols and risk assessments.
Who We Are
Hook Vets is a thriving practice that has expanded over the last 2 years and has exciting plans for the future. The practice is located in a small town in Hampshire with excellent road and rail links. We are situated within 5 minutes drive of the M3, J5, and 3‑minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central. We have a very loyal client base, with over 70% on our pet health club.
The practice is well equipped with digital x-ray, dental x-ray, Esaote MyLabX7 ultrasound, K‑Laser and in‑house IDEXX lab. We are currently planning our move to a new purpose‑built building.
Because our people matter – we recognise that our people are fundamental to the success of our business and invest in our people, premises and processes. In addition to a competitive base salary, you will benefit from:
Benefits
Work‑life balance
* 6.6 weeks annual leave, inclusive of bank holidays
* Additional holiday entitlement for your birthday
Wellbeing
* Private Medical Insurance
* Employee Assistance Programme: 24/7 confidential helpline
* Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Initiatives focused on employee wellbeing
Development
* £550 CPD allowance with 24 hours paid CPD leave pro‑rata
* Certificate support
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon – our online encyclopaedia provider
* All our Vets & Nurses can apply for research funding
* Infection Prevention and Control Programme
* Quality Improvement Programme
Professional Memberships
* VDS cover
* RCVS fees
Colleague Benefits
* Company pension scheme – IVC Evidensia will make a contribution as well
* Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme (subject to eligibility criteria)
* Voluntary benefits – you can choose from a range of voluntary benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
* Discounted treatment for your own pets at an IVC Evidensia practice
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