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Job Title: Technical Estimator & Sales Administrator – Service business
Department: Service
Location: Colchester
The Woods business was established in 1909 and continues to manufacture in Colchester, United Kingdom. We have around 250 people across all business functions from sales through design and product assembly & testing, as well as businesses in USA, UK, Germany & Singapore.
Company Overview
Woods is a brand of Fläkt Group, an international leader in HVAC products, systems, services, and solutions. Our products are sold globally through various routes including Group Companies, Agents & Distributors, Key Accounts, and direct B2B. The Colchester site is the Group's Centre of Excellence for Axial, Air Movement, and Fire Safety Products, supporting global sales in building services, industrial, OEM, and tunnel & metro applications. Our manufacturing activities include assembly, testing, stamping, machining, fabrication, and metal forming.
Our Culture & Values
* Ambition: We set ambitious targets and strive for excellence.
* Entrepreneurship: We challenge the status quo and proactively find ways to achieve objectives.
* Accountability: We deliver on our promises with integrity.
* Teamwork: We collaborate transparently and inclusively.
Main Purpose of Role
Collaborate with sales, customers, and suppliers to develop accurate Service & Remedial quotations, including follow-up to order.
Main Duties & Responsibilities
1. Support customers by responding to commercial requests.
2. Handle enquiries professionally, adhering to policies and deadlines.
3. Review technical requirements and issue quotations with comments on deviations.
4. Coordinate with suppliers on non-standard items, lead times, and costs.
5. Prepare technical submittals with detailed product information.
6. Coordinate fan selections with Engineering and support functions.
7. Verify system calculations with customers and suppliers, and submit for approval.
8. Provide technical guidance and high-level customer service.
9. Identify upselling opportunities and liaise with Sales for follow-up.
10. Maintain accurate costing data for quotations.
11. Achieve a minimum of 90% on-time quotation delivery and communicate delays.
12. Follow up on quotations and support order intake targets.
13. Ensure smooth handover of information to Operations/Project Management.
14. Participate in project handovers and kick-off meetings as needed.
* Highly motivated with excellent commercial skills.
* Experience in manufacturing or equipment servicing environments.
* Ability to create accurate quotations and costing reports.
* Effective communication skills across all levels.
* Strong problem-solving and attention to detail.
* Good prioritization skills and a team-oriented mindset.
* Understanding of contract terms and conditions.
* Proficient in Excel and MS Office; knowledge of Woods products is advantageous.
* Experience or understanding of the ventilation, air movement, or smoke control industry is a plus.
What We Offer
* Competitive salary
* 25 days holiday + bank holidays
* Hybrid working
* Christmas shutdown
* 4% pension scheme
* Life assurance
* Sick pay scheme
* Family-friendly benefits
* Employee discounts
* Holiday purchase scheme
* Free tea & coffee
* Early finish on Fridays
* Cycle to Work scheme
* Sports & social club (voluntary participation)
* Long service awards
* Free parking
* Mental health support & Employee Assistance
* Learning & Development opportunities
Additional Information
We are an equal opportunity employer. Due to sponsorship limits, we cannot consider applicants requiring visa sponsorship. No recruitment agencies please.
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