Company Overview
Lifetime FM is a reputable provider of high-quality financial planning and investment services. We are dedicated to delivering insightful financial guidance to consumers, employers, and their employees, helping them navigate their financial journeys with confidence.
Summary
As a Financial Coach at Lifetime FM, you will play a pivotal role in empowering individuals to understand their finances better and make informed decisions. This position is essential in supporting our mission to enhance financial wellbeing and provide valuable insights that lead to a secure financial future.
Responsibilities
* Provide excellent customer service to clients by answering questions, resolving issues, and providing guidance on the planning process.
* Work with clients to understand their financial goals and develop a financial plan to achieve those goals.
* Deliver financial plans to clients, including their goals and aspirations for the future.
* Build and maintain relationships with clients.
* Other duties as assigned.
Requirements
* Trained in-house by us on processes, repeated throughout the year with relevant updates.
* Fully trained in on software we use (Prestwood, Screenpal, )
* Working within a thriving department based around customer relationships
* Comfortable working with other departments to showcase the work output
* Confident on webinars and video calls
* Actively involved in meetings and in person collaboration.
Qualifications:
* 1-2 years of experience in customer service.
* Minimum 2 years sales experience
* Strong understanding of customer service principles and best practices.
* Excellent communication and interpersonal skills.
* Ability to build and maintain relationships with clients.
* Ability to work independently and as part of a team.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
* Excellent customer service skills.
* Willingness to travel.
Desirable:
* Basic financial knowledge or background
* Knowledge of budgeting and personal finance
Benefits:
* Company events
* Company pension
* Flexitime
* Gym membership
* On-site parking
* Sick pay
* Death in service
Schedule:
* 8 hour shift
* Flexitime
* Monday to Friday
Supplemental pay types:
* Bonus scheme
So, if you think this role may suit you then apply today - we look forward to hearing from you
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
* Company pension
* Financial planning services
* Flexitime
* Free parking
* Gym membership
* On-site parking
* Sick pay
* Work from home
Work Location: Hybrid remote in Barnsley S75 3SP
Reference ID: Financial Wellbeing Coach