💼 Technical Customer Success Manager – Generative AI
🌍 Remote - London
đź’° Up to $138,000 Compensation
🚀 About the Company
Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI, helping clients across media, marketing, and technology safely integrate AI into their workflows.
Their technology empowers some of the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning.
🎯 The Role – Technical Customer Success Manager
As a Technical CSM, you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work directly with developers, product managers, and AI researchers to help clients fully leverage the company’s generative visual platform.
Key Responsibilities:
* Lead onboarding and integration for enterprise clients
* Advise on technical setup, APIs, and deployment best practices
* Troubleshoot and support performance, latency, and usage issues
* Conduct tailored demos, workshops, and technical training
* Collaborate cross-functionally to deliver a seamless client experience
* Turn customer insights into actionable product improvements
⚙️ What You’ll Bring:
* 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer)
* Hands-on with APIs, Python or JavaScript, and cloud technologies (AWS, GCP, Azure)
* Strong understanding of AI, ML, or computer vision concepts
* Excellent communicator who can translate technical topics into business outcomes
* Experience supporting B2B SaaS or AI/ML platform customers
đź’ˇ Bonus Points For:
* Experience with generative models (e.g., diffusion, transformers)
* Knowledge of MLOps or model serving
* Fluency in French, German, Italian, or Dutch
🌟 Why Apply?
* Join one of the most innovative AI teams in Europe
* Shape the future of ethical Generative AI adoption
* Work fully remote across the UK or Europe
* Competitive package: Up to $138,000 compensation
* Genuine progression opportunities in a high-growth tech environment
If you’re passionate about AI innovation, customer success, and building trusted enterprise partnerships, this is your chance to make a global impact.
đź“© Apply now to join a team shaping the next generation of Generative AI.