Senior Project and Operations Manager - EMEA North
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Senior Project and Operations Manager - EMEA North
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Summary
We are hiring a Senior Project & Services Operations Manager to lead operational transformation and project execution across the EMEA North region. This role is central to driving a metrics-driven, revenue-focused services organization, with clear accountability across teams. It combines process governance with project leadership, ensuring that our services function is predictable, scalable, and commercially aligned.
Summary
We are hiring a Senior Project & Services Operations Manager to lead operational transformation and project execution across the EMEA North region. This role is central to driving a metrics-driven, revenue-focused services organization, with clear accountability across teams. It combines process governance with project leadership, ensuring that our services function is predictable, scalable, and commercially aligned.
Job Responsibilities
* Operational Process Leadership & Governance
* Design, implement, and govern core services processes across EMEA North, in alignment with the Global
Services PMO.
* Partner cross-functionally with Sales Operations, Revenue Operations, IT, and Finance to enable accurate
forecasting, effective backlog management, and revenue planning.
* Embed a culture of performance and accountability, where every service activity is tracked, measured, and
aligned to revenue outcomes.
* Lead governance frameworks that monitor and improve:
* Service engineering utilization
* Revenue realization and backlog conversion
* Forecast accuracy (short-, mid-, and long-term)
* Project delivery KPIs and milestones
* Ensure data consistency and system alignment across platforms (Salesforce, ERP, etc.), enabling clear
visibility into regional service performance.
* Regional PMO Leadership & Complex Project Execution
* Establish and lead the EMEA North Services PMO, in line with global methodologies and tools.
* Own execution oversight of all Tier 1, Complex, and Enterprise-level service projects in the region — with full
accountability for timeline, cost, resource deployment, and customer satisfaction.
* Drive disciplined project governance, leveraging structured reporting, milestone tracking, and risk
management practices.
* Foster close collaboration with Regional Services Managers, Engineering, Key Account teams, and crossfunctional stakeholders to ensure delivery excellence
Qualifications
Engineering Expertise in Metrology
* Strong technical foundation in engineering with specialized experience in metrology, precision measurement systems, and quality assurance processes.
* Ability to apply metrology principles to enhance service delivery accuracy, project execution, and operational efficiency.
Industry Experience: Automotive, Aerospace, Medical & Defence
* Proven experience working within highly regulated and technically demanding sectors, including automotive, aerospace, Medical and defence.
* Deep understanding of sector-specific compliance, safety standards, and customer expectations.
Project & Program Management
* Demonstrated success in leading complex, multi-stakeholder service projects across the EMEA region.
* Skilled in project governance, milestone tracking, and risk management, particularly in high-stakes environments.
Operational Excellence & Process Governance
* Expertise in designing and governing scalable service delivery processes aligned with global PMO standards.
* Experience driving operational transformation and embedding performance-driven cultures.
Cross-Functional Collaboration
* Adept at partnering with Sales Ops, Revenue Ops, IT, and Finance to ensure accurate forecasting, backlog management, and revenue planning.
* Strong ability to influence and align cross-functional teams toward shared commercial and operational goals.
Data-Driven Leadership
* Proficient in leveraging KPIs and analytics to drive service performance, including utilization, backlog conversion, and revenue realization.
* Familiar with enterprise platforms such as Salesforce and ERP systems for data consistency and reporting.
Strategic & Commercial Acumen
* Business-oriented mindset with a focus on aligning service operations to revenue outcomes and customer satisfaction.
* Experience leading regional PMO functions and managing Tier 1 and enterprise-level projects with full accountability.
Strong Communication & Leadership
* Excellent interpersonal and leadership skills, with the ability to manage diverse teams and stakeholders in a matrixed, multicultural environment.
Why join us?
This is a unique opportunity to shape a new role from the ground up, with significant visibility and impact across a growing region. If you're a strategic thinker with a passion for operational excellence, leadership, and talent development, we’d love to hear from you.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Automation Machinery Manufacturing
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