Job Description
Senior Client Service Manager
Grosmont, Redcar
12-month Secondment, full time (37.5hpw)
Salary: £28,174 p.a. and great benefits including Health Cash Plan
On call shift payment of £14.30 per session
Home, a place where you belong
Are you ready to take the next big step in your career? We have a fantastic opportunity for a passionate and driven leader to step into a meaningful maternity cover role.
You will be guiding a dedicated team to deliver life changing, person centred housing support for individuals with mental health needs and learning disabilities.
This is more than just a job, its your change to shape a service that truly matters, empowering your team and transforming lives every single day.
Typical day as a Senior Client Service Manager
1. Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
2. Be the Safeguarding Lead for the service
3. Ensure Health and Safety checks and risk assessments are completed and recordedaccurately
4. Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
5. Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, pe...