Role Responsibility
The work of Kent Libraries, Registration and Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kents town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.
The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of services. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.
The successful candidate will be a great people manager, who can be resilient when dealing with day-to-day operational challenges and enjoy meeting and working with a wide range of people.
The role also offers a wide range of development opportunities, both within Libraries, Registration and Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and also help them progress in their skills and careers.
30 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the Sevenoaks libraries district.
As a Kent County Council employee you will enjoy the following benefits:
1. 28 days annual leave rising to 30 after 5 years, plus bank holidays
2. Competitive salary
3. Local Government Pension Scheme
4. Opportunities for training and professional development
5. A wide range of health and wellbeing support
6. Good work/life balance
7. Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Please watch this short information video for an overview of the Customer Service Officer role: Join our team: Become a Customer Service Officer at Kent Libraries, Registration and Archives
Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.
Information session date: 10am-12pm, Tuesday 17 February 2026
Interview dates: Week commencing 2 March 2026
Start date: Early April 2026