Salary £84,704 Location Leeds FullTime, Permanent We are seeking an experiencedHead of Housingto join our senior leadership team at Leeds Federated, playing an importantrolein shaping the direction of our services and the experience of ourcustomers. This role leads a broad portfolio of housing activity, spanning neighbourhood and supported housingtoincome management and financial inclusion, with a focus on delivering meaningful outcomes for residents and communities. You will contribute to how the association approaches planning, riskand regulatory responsibilities, turning complex information into clear insight that supports confident decision-making at leadership and Board level.This role requires an established housing professional who canbringsignificantindustryexperience, a strong track recordof leadership, and the business acumen to balance customer outcomes with organisational performance and regulatory compliance. What youlldo: Lead theassociationin meeting the needs of customers, prospective customersand stakeholders through high-quality housing management services. Managethe delivery of excellent housing and neighbourhood management services, including oversight of complex and sensitive cases. Develop service plans that align withtheorganisations wider corporate planning process Champion the customer voice, ensuring services are shaped by engagement, feedbackand insight. Act as a catalyst for continuous improvement and service transformation, driving positive change and innovation. Anticipate risk and performance challenges, using insight and data to take prompt, decisive action where required. Ensure operational procedures are clearlydocumented and up to date, supported by timelyand accuratereporting to senior leadership, committeesand the Board. Manage significant budgets effectively, ensuring value for money and responding appropriately to variances. Maintain a high-performing, values-led culture that delivers strong outcomes for customers and the business. Ensure compliance with all relevant statutory and regulatory requirements, while role-modelling the organisations values and behaviours. What werelooking for: Proven senior leadership experience in social housing Strong knowledge of housing law, management practice and the regulatory landscape, applied to strategic and operational decision-making. Experience of finance management, including setting, managingand reporting on budgets to deliver value for money. Confident inproducing clear, structured reports and presentations for Boards, Committeesand seniormanagement. Collaborative leadership and stakeholder skills, engaging effectively with customers, colleaguesand Board members. A customer-focused approach, balanced with organisational risk, performanceand business considerations Qualifications: Degree levelor equivalent qualification (Level 5 CIH Standard qualification required) Closing Date:1stMarch 2026 FirstInterviews: 13thMarch 2026 SecondInterviews: Week Commencing 23rdMarch 2026 We reserve the right to close this vacancy if it is deemedthat we have received a suitable number of applications. On this basis we would advisethat applications are submittedas soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.