We’re looking for a proactive and people‑focused Account Manager to join our busy Lakelovers team. As the first point of contact for property owners, you help them maximise the value of their holiday homes while ensuring holidaymakers have a seamless and memorable experience.
What You’ll Do
* Be the primary contact for owners, offering guidance and support
* Respond to guest and owner queries quickly and efficiently
* Keep accurate records of all communications
* Work with owners to improve property performance and compliance
* Collaborate with teams across Property Services, Quality & Revenue Management
* Handle feedback to help improve guest satisfaction
* Cover out‑of‑hours emergency phone (own car required)
Qualifications
* Customer service or customer relations experience
* Strong communication and organisation skills
* Confidence working independently and as part of a team
* IT literacy, especially MS Office
* Ability to problem‑solve under pressure
* Bonus points if you have travel or hospitality experience, knowledge of the local area, and previous phone and face‑to‑face customer service experience
Disability Confident Employer
A Disability Confident employer generally offers an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Benefits
* Annual bonus scheme linked to company performance
* Generous holiday allowance plus extra days with long service
* Option to purchase extra holiday days
* A day off for your birthday
* Two volunteering days per year
* Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
* Pension scheme with employer contributions
* Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends and family
* Special offers and discounts designed to enhance overall wellbeing
* Health cash plan & life assurance
* Training & development opportunities
* 24/7 mental health support
* Employee savings scheme
* Long service awards and company events
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. We are happy to provide adjustments during the recruitment process if needed.
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