Patient Services Administrator - Ophthalmology
The closing date is 12 May 2026
We are recruiting a Patient Services Administrator to support the Ophthalmology team at East & North Hertfordshire NHS Trust in Stevenage. This role will work across Lister Hospital, New Queen Elizabeth II Hospital (Welwyn Garden City), and Hertford County Hospital.
Positions: two roles – one full time (37.5 hours/week) and one part time (34 hours/week). Shift patterns include 7-3, 9-5, 10-6, 12-8, with cross‑site coverage and one Saturday per month.
Main responsibilities
* Book clinics and answer phones, providing reception cover for clinics.
* Cash out clinics, liaise with clinicians and other staff to ensure smooth running of the department.
* Report potential concerns regarding clinic availability to the line manager and anticipate future needs.
* Confirm validity and accuracy of patient demographics and update systems accordingly.
* Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.
* Use the PAS system and Choose and Book software to receive and manage referrals, support choice offers, and book appointments.
Qualifications and Training
* NVQ Level 3 or equivalent.
* ECDL.
Previous Experience
* Ability to work in a busy office environment.
* Keep accurate and complete records consistent with legislation, policy, and procedures.
* Experience of NHS patient records processes.
* Understanding of NHS procedures.
Skills
* Communicate with a range of people on a range of matters in an appropriate form and situation.
* Assist with improving communication.
Knowledge
* Knowledge of NHS PAS systems.
* Knowledge of Choice and waiting time targets.
Other Requirements
* Understanding of, and commitment to, equality, diversity and inclusion.
* Role model Trust values each day.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer: East and North Hertfordshire Teaching NHS Trust
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